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Get Incident Ticket ID

Activity Description​

Returns a specific incident's ticket ID (used to retrieve ticket numbers generated by an integration). The ticket number can be used to perform an incident recovery procedure. The Ticket ID is assigned to a specific incident's Device/Service.

note

The activity is used by the workflow triggered by the incident's recovery.

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to get the ticket ID of the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %DeviceName%
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %AlertType%
note

You can leave Name/Classification unselected.